Digitization, digitalization and digital transformation – what’s the difference?
And why staff are the “secret sauce” to change success?
Article in Insurance Business America – By David Saric
Digitization, digitalization and digital transformation.
While these three words may look and sound similar, each is vastly different in how it can impact an insurance business, according to Steven Salar, a former insurance agent who is now president and head of Exdion Insurance.
Digitization has widespread appeal, for both more conservative businesses and those open to innovation. Salar described it as “encoding data and converting it into a digital format, similar to a PDF or mp3 file.”
Digitalization is using this data to improve workflows and process automation.